1. Warranty period
a. 18 months free warranty: starting from the date when the customer purchases this product from Canroon (subject to the date of shipment from Canroon), under normal use conditions, failure or damage occurs within 18 months, the company Responsible for the free warranty of the product.
b. During the warranty period, if the damage falls under one of the following conditions, our company will charge a certain amount of maintenance fee according to the situation:
① Fault or damage caused by installation, storage and use not strictly in accordance with the requirements, or incorrect installation, storage and use;
② Fault caused by using this product for abnormal functions;
③Fault or damage caused by repair, modification or disassembly without permission;
④Fault or damage caused by accidental factors or human factors (including operating errors, liquid intake, incorrect wiring, etc.);
⑤Fault or damage caused by natural disasters and other force majeure (such as lightning, earthquake, fire, etc.);
c. For products that exceed the warranty period, our company will also provide lifetime paid maintenance services.
d. We promise to provide a 3-month warranty service for all charged repair products (subject to the date of delivery from Canroon, only the repaired part is guaranteed).
2. Consultation time: 24 hours open telephone consultation service;
3. Response time: someone in the service center will answer and accept customer calls within 3 rings.